Privacy

Revised: January 6, 2011

Corporate Privacy Policy
Online Privacy Policy
Direct Mail Policy
Caesars Windsor Privacy Policy

If you prefer that we not share your personal information with Third Parties, please click here‚ and follow the instructions provided.

CORPORATE PRIVACY POLICY

We value you as a customer and take your personal privacy seriously. In the course of providing you with credit or other financial services, we collect certain personal information about you that we understand you may consider private or confidential. This information may be contained in applications and other forms you submit to us, gathered from your gaming activity with us, or obtained from our affiliates and other third parties such as credit bureaus. We are therefore providing you with this Privacy Policy to explain our policies for collecting, using and sharing this information with others. Caesars Entertainment Corporation and all of our subsidiaries, affiliates, casinos and resorts have an unwavering commitment to providing outstanding products and services to visitors to our properties. This Privacy Policy explains our practices for all properties and/or entities owned, operated or managed by Caesars Entertainment Corporation or its affiliates in the United States (collectively "Total Rewards Casinos" and/or "We").

Our Privacy Principles

We protect, according to strict standards of security and confidentiality, all nonpublic personal information we collect about our customers.
We maintain physical, electronic and organizational safeguards to protect this information.
We require any person or organization providing products or services to customers on our behalf to protect the confidentiality of this information.
We afford former customers the same protections as existing customers with respect to the use and sharing of their information.
We permit only authorized employees to have access to nonpublic personal information of our customers.

Information We May Collect

We collect and use information we believe is necessary to administer our business and provide you with the financial services you request. We may collect and maintain several types of information needed for these purposes, such as those stated below.

Information we receive on applications for credit or other financial services, such as your name, address, telephone number, Social Security number and other identifying information.
Information we receive about you from others, including credit bureaus, relating to your credit history and financial transactions with others.
Information about your transactions with us, including your payment history and/or gaming activity with any Total Rewards Casinos.

Information Disclosure to Affiliated Entities

For business purposes, we may share certain information we receive from you, and about your transactions with us, with our affiliates, including our owned, operated, and managed casinos and other corporate entities or affiliates. Doing so allows us to quickly respond to applications for credit or other financial services at these Total Rewards Casinos to better serve our customers.

Information Disclosure to Non-Affiliated Entities

As permitted by law, we share the information we collect about our customers with credit bureaus, collection agencies, and other nonaffiliated third parties. If you are a participant in our Total Rewards® Program, to the extent permitted by law, we may share certain limited information about you with other financial companies with which we have joint marketing agreements or other businesses with which we contract, who may contact you as part of a third party promotional program, affiliated loyalty program or due to the sale or transfer of one of our Total Rewards Casinos’ "Third Parties". The information we share with them such as your name, address and telephone number is gathered solely from your participation in the Total Rewards Program.

Your Choice to Share Information

If you prefer that we not share your nonpublic personal information with Third Parties, please click here.

When We Will Notify You

We will inform you of our Privacy Policy at least once a year, as long as you are a current credit or financial services customer of ours. If you no longer have a customer relationship with us, we will continue to follow our Privacy Policy, but you will not receive annual notices from us in the future.

Changes in Privacy Policy

Over time, it may be necessary to modify or supplement our Privacy Policy. If we make any material changes, we will provide our current credit or financial customers with revised notices that describe our new policy and any new procedures that apply to them.

If you prefer that we not share your nonpublic personal information with Third Parties as defined in the section on "Non-Affiliated Entities," you may notify us in one of the following ways:

To notify us immediately ONLINE click here.

OR
MAIL:
Click here to download and complete this form (PDF) and mail it to:

ATTN: Loyalty Marketing
Caesars Entertainment Corporation
P.O. Box 98905
Las Vegas, NV 89193

ONLINE PRIVACY POLICY

Effective as of September 15, 2011

Welcome to the Caesars Operating Company, Inc. ("Caesars", "we", "our" or "us") website. You are important to us, and we respect your privacy. We have created this privacy statement in order to demonstrate our company's commitment to privacy for our website users.

This privacy policy (this "Privacy Policy") pertains to personal information we collect from you, or that you provide to us, through our website at www.caesars.com (the "Site"). This Privacy Policy applies to transactions conducted within the United States on this Site and our other U.S. casinos' websites within the Caesars family of properties (the full list is available at www.totalrewards.com/our-casinos). This Privacy Policy does not pertain to personal information collected in any other manner or offline. (California residents, please see the Your California Privacy Rights section below.)

If you are a customer who utilizes our check cashing, counter check account and/or cash advance services (the "Financial Services"), both Sections I and II below apply to you. If you are not a Financial Services customer, only Section I below applies to you.

I. GENERAL

A. Information We May Collect

Traffic Data

We automatically track and collect general log information when you visit our Site, including your: (i) IP address, (ii) domain server, (iii) operating system, and (iv) type of Web browser as well as the pages you visit on our Site (collectively "Traffic Data"). Traffic Data does not personally identify you, but is helpful for marketing purposes and for improving your experience on the Site. We use the Traffic Data to report aggregated website activity and to better understand the needs of our users so we can make informed decisions regarding the content and design of the Site. It enables us:

to estimate our audience size and usage pattern;
to learn what information is of most and least interest;
to speed up your searches; and
to learn of any possible Site performance problems.

We may collect Traffic Data through various methods including but not limited to, cookies, IP addresses, and transparent GIFs (Graphics Interchange Format, a software technology also known as a pixel tag) .

Personal Information

You may provide us with personal information ("Personal Information") when you use the Site or related websites by providing this information to us (e.g., when you book a reservation, sign up for email, sign up for Total Rewards, log in as a Total Rewards member, enter an online promotion, request information, submit an application for employment or provide feedback in a survey). Personal Information includes any information by which you can be personally identified and may include: your Total Rewards number, date of birth, first name, last name, address, phone, email address, credit card number (for those booking a reservation only), social security number (for those submitting applications for employment only), and other similar information.

Cookies and User Preferences

We use cookies, including Adobe Flash cookies, to identify who you are and may use them when you visit our Site, click on our ads, or open our emails. Cookies also enable us to remember your user preferences for our Site. In addition, if you choose to provide us with Personal Information, we may store and use it with the Traffic Data to better personalize your experience on our Site. If you block cookies or reject cookies, your ability to perform certain transactions, use certain functionality, and access certain content on our Site may be affected.

B. Use of Your Information

We may use and/or disclose your Personal Information for the following reasons:

to contact you in response to your inquiries, comments and suggestions;
to contact you otherwise when necessary;
for the specific purpose for which it was volunteered;
to track your use of the Site for internal market research;
to improve the Site and the services Caesars promotes or provides through the Site;
to customize the content and/or layout of the Site for each individual visitor;
to ask for your participation in brief surveys;
to notify you about promotions, special offers, etc. regarding products and services provided by Caesars or our affiliates or other associated third parties
to be provided to Caesars' affiliates or third parties in connection with the legitimate business purposes of Caesars or the Site;
to be provided to third parties for the legitimate business purposes of those third parties;
to generate aggregate statistical studies;
to protect and defend the rights or property of Caesars;
to enforce this agreement;
as required by law or regulation, or as requested by government or regulatory authorities, including but not limited to gaming regulators, or for the protection of persons or property; and
in connection with an acquisition, merger, restructuring, sale or other transfer involving all or any portion of the business associated with the Site; and
for other valid business purposes that will not involve selling or trading your Personal Information

We use reasonable security safeguards to protect the Personal Information that we collect from unauthorized access. However, due to the design of the Internet, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties.

C. Information Disclosure to Affiliated Entities

We may share Personal Information and Traffic Data with our subsidiaries and subsidiary undertakings, our parent company, its affiliates and subsidiaries and subsidiary undertakings, and other affiliates, including but not limited to our owned, operated, and managed casinos operating under the Caesars, Harrah's, Horseshoe, Rio, Showboat, Harveys, Bally's, Paris, Planet Hollywood, Grand, Tunica Roadhouse, Imperial Palace and Flamingo brand names. Doing so allows us to better serve you as well as provide you with additional services and opportunities.

D. Information Disclosure to Non-Affiliated Entities

We share the information we collect about our customers, including Personal Information, with credit bureaus, collection agencies, and other non-affiliated third parties only as permitted by law.

If you are a Total Rewards member, we may share certain limited information about you with other businesses with whom we contract ("Joint Marketers"), and they may contact you as part of a joint marketing or promotional program. These businesses include financial services companies, such as banks and insurance companies, other service providers, such as airlines and car rental agencies, and retailers. The information we share with them, such as your name, address and telephone number, is gathered solely from your participation in the Total Rewards program.

E. Your Choice to Share Information

If you prefer that we not share your Personal Information with Joint Marketers or other third parties, please click here, and follow the instructions provided.

F. Email Privacy

If you are not a Total Rewards member and would prefer not to receive further emails from Caesars, you may click here to opt-out or click on the "unsubscribe" link found on the bottom of all our email communications.

If you are a Total Rewards member and would prefer not to receive further emails from Caesars, click here to sign in and update your profile. If you had multiple email addresses at various Caesars' properties, as part of our one time data conversion process for each Caesars property, we will use only your opted in email addresses. If you wish to opt-out this address, and thus your entire account, out of further email, you may click here.

G. External Links

This Site may contain hyperlinks to other websites that may have information policies and practices that are different from ours. The fact that we have provided a link to a site is NOT an endorsement, authorization, sponsorship, or affiliation by us with respect to such site, its owners, or its providers. Links to other websites are provided only as a convenience to Caesars' users. Caesars is not responsible for the content, validity, privacy policies or reliability of any website linked to this Site that is not within Caesars' family of properties. There are risks in using any information, software, products or services found on the Internet, and you should make sure that you completely understand these risks before using, relying upon, or purchasing anything via the Internet.

H. User Ability to Access, Update and Correct Personal Information

As a Total Rewards member, in order to ensure that all of your Personal Information is correct and up to date, you may review and update your profile by clicking here or by visiting a Caesars' casino and speaking to a customer service representative.

I. Legal Gaming Age Policy

As a rule of law, persons under the age of twenty-one (21) are not permitted to gamble at our properties or loiter on any of our casino properties located in the United States. Any offers we make or any contests we conduct, unless otherwise noted, are not open to persons younger than the legal gaming age in the applicable jurisdiction. Persons younger than this legal age are not allowed to use our Site, accept offers, or win contests, and we do not knowingly collect information from such persons for gaming related offers. By using our Site, you represent that you are of the legal gaming age in the applicable jurisdiction where you reside. We reserve the right to verify age at any time for any reason and may reject a person who does not have valid age identification from participating on any part of this Site.

J. Non-U.S. Residents

Unless otherwise specified, this Site and material provided on this Site are solely for promoting products, programs, and business operations within the U.S. If you do not reside in the U.S. and are visiting this Site, if you provide Personal Information to us, it may be transferred to and processed on computers in the U.S. and other countries. Do not provide your Personal Information to us if you do not want this information to be transferred outside of your country, or if the laws in your country restrict these types of transfers. Instead, please contact us using the information provided below in "Contacting Us." Your provision of Personal Information to us will be handled in accordance with this Privacy Policy. Your provision of Personal Information to us through this Site means that you agree to the terms of this Privacy Policy.

K. Terms of Use

Your use of the Site constitutes your acceptance of the terms and conditions in this Privacy Policy as modified from time to time, including our collection and use of Personal Information.

The Privacy Policy may be amended as needed, so users are encouraged to review this page from time to time. The amended Privacy Policy will be effective upon posting on the site, and Caesars will inform Site users of any material changes by adding a notice to the Site home page. Caesars will also place an effective date on the Privacy Policy page reflecting the most recent date it was updated. Your continued use of the Site following the posting of changes to the Privacy Policy means that you accept the changes and our use of your Personal Information in accordance with the revised Privacy Policy.

L. Your California Privacy Rights

For purposes of California residents, this Privacy Policy pertains to all information collected online, including through this website. Beginning on January 1, 2005, California law permits customers of Caesars who are California residents to request certain information regarding Caesars' disclosure of personal data to third parties for their direct marketing purposes. To make such a request, please contact us through the information provided below in "Contacting Us."

M. Contacting Us

Should you have additional questions, comments or concerns, please contact us by writing us at:

Caesars Operating Company, Inc.
ATTN.: Loyalty Marketing
P.O. Box 98905
Las Vegas, NV 89193-8905

II. SPECIAL PROVISIONS FOR FINANCIAL SERVICES CUSTOMERS

In addition to the provisions in Section I above, these additional provisions also apply to you if you are a Financial Services customer: click here

DIRECT MAIL POLICY

To indicate that you do not want to receive direct mail from Caesars Entertainment Corporation (including Harrah's, Caesars, Horseshoe, Bally's, Paris, Flamingo, Showboat, Rio, Tunica Roadhouse, Grand Biloxi and/or Harveys), please visit any Total Rewards Center or call 1-800-CAESARS (223-7277). This will opt you out within 30 days of direct mail from Caesars Entertainment Corporation.

CAESARS WINDSOR PRIVACY POLICY

I. POLICY

Caesars Windsor is committed to protecting your privacy in accordance with this Privacy Policy and applicable law. This Privacy Policy describes how the Operator of Caesars Windsor (“Caesars Windsor”, “the Property”, “we” “us” and/or “our”) collects, uses and discloses Personal Information of visitors to our website and of individuals with whom we deal offline, including Personal Information of customers and other persons that is collected or received by Caesars Windsor in the course of its commercial activities. Games of chance conducted at Caesars Windsor are operated by the Operator as agent for the Ontario Lottery and Gaming Corporation (a crown corporation created under the Ontario Lottery and Gaming Corporation Act, 1999) (“OLG”); Caesars Windsor is otherwise operated by the Operator in its capacity as an independent contractor of OLG. We reserve the right to change this Privacy Policy. “Operator” means Windsor Casino Limited and any successor operator of Caesars Windsor and their respective successors and assigns.

Personal Information is information about an identifiable individual, as more particularly described under applicable privacy legislation. This Privacy Policy applies to our collection, use and disclosure of Personal Information. This Privacy Policy does not apply to information about employees of the Operator. When we refer to “Loyalty Programs” or “Loyalty Program” in this Privacy Policy, we mean: (i) the current “Total Rewards” loyalty program which is operated by Caesars Entertainment Corporation. (Caesars or “Caesars Entertainment”) and which Caesars Windsor participates in, as amended or modified from time to time, until such time as such program is discontinued, and/or (ii) any replacement or successor loyalty program introduced at Caesars Windsor. Loyalty Programs may be located outside of Canada. The use and disclosure of Personal Information by Loyalty Programs located in other countries (including the United States) will be subject to the laws of that country, which may differ from the laws of Canada and may include, for example, lawful requirements to disclose Personal Information to government authorities in those countries.

Caesars Windsor reserves the right to amend, modify or otherwise change the terms of any Loyalty Program and to terminate or discontinue any Loyalty Program, in its sole and absolute discretion.

When we refer to our “affiliates” in this Privacy Policy we mean the Operator and its shareholders and their respective affiliates together with OLG.

II. WHY CAESARS WINDSOR COLLECTS YOUR PERSONAL INFORMATION

Caesars Windsor collects Personal Information in the conduct of its business including for the following reasons:

to correctly identify you;
in connection with providing goods and services and improving the goods and services we offer to customers;
to learn about the needs and interests of current and potential customers, to develop or offer services and promotions tailored to those needs and to communicate with those customers regarding such services;
to administer programs which reward customer activities such as by providing invitations to player parties, concerts, sporting events and other events which may be of interest to those customers based on their needs and interests;
to provide you and other interested customers with information about activities, new games, tournaments, promotions and other materials regarding services offered by our marketing program;
to assess your eligibility for cash-back and complimentaries such as meals, hotel accommodations and transportation;
to respond to your questions and enquiries and to follow up on customer comments and suggestions;
for account collection purposes;
to comply with legal requirements and to cooperate with law enforcement agencies;
to protect you and us against fraud;
for loss prevention purposes;
to ensure minors do not gain entry to the Casino;
to ensure a secure and safe environment for customers and our employees;
enrolling you in and administering reward or loyalty programs and the Loyalty Programs;
if your visit to Caesars Windsor was arranged by a coach or tour operator, “junket” representative or other similar person (each a “Tour Operator”), to remunerate the Tour Operator based on your gaming activity or other transactions at Caesars Windsor;
completing transactions;
conducting credit checks with your consent;
managing and administering our business and performing our business operations;
providing you with personalized service and experience in the Property and on our websites;
administering your participation in special promotions such as contests;
keeping your credit card on file for future purchases unless you tell us not to;
marketing the services and goods we provide such as by sending information about developments and activities at Caesars Windsor and properties and casinos owned or operated by our affiliates, and/or Loyalty Program partners;
maintaining business records for reasonable periods;
combining Personal Information collected on-line with information you provide off-line;
contacting you to conduct market research or request your participation in surveys;
meeting legal, regulatory, insurance, auditing, loss prevention, security and processing requirements;

aa. communicating with you for the purposes described above
including to offer and promote our products and services via
telephone voicemail broadcast to any phone numbers that you
may provide to us, including in the future, or via an email,
postal or other address provided by you;
bb. communication with you for the purposes described above
including to offer and promote our products and services
including telemarketing communications via an Automatic
Dialing – Announcing Device and that such calls may be made
to any specific phone numbers that you provide to us including
in the future; and
cc.otherwise with consent or as permitted or required by law.

III. WHAT PERSONAL INFORMATION IS COLLECTED AND HOW WE COLLECT SUCH PERSONAL INFORMATION

Identification ("ID") Verification. Casinos are required to verify the photo ID at the Casino entrances of all individuals who appear to be under 30, to ensure that no one under the legal gambling age of 19 is permitted entry. Security Officers posted at the entrance of the Casino may use identification verifiers to scan any ID including if they believe it may have been tampered with or altered.

Photography. To protect your privacy, photography is prohibited on the gaming floor. The only exceptions to this prohibition are photographs of jackpot and tournament winners, who consent in writing to their picture being taken. Except for your spouse or significant other, no other customers will be included in the photographs. Caesars Windsor may also take photographs inside the casino for publicity purposes and advertising campaigns. In these cases, only actors are used in the photographs, and signage is posted to advise customers of the photography shoot. In some cases, entertainers will have their performances in the Entertainment Centre videotaped and photographed. When this is happening, we will notify you through signage and/or an announcement at the beginning of the performance.

Video Surveillance. In order to comply with Regulations made pursuant to the Gaming Control Act, Caesars Windsor is required to have surveillance systems to monitor all gaming and sensitive areas of the Casino. Video surveillance cameras are used to protect Caesars Windsor, its customers and employees against potential violations of criminal and/or civil laws. Surveillance camera output is monitored by Caesars Windsor Surveillance personnel, authorized Caesars Windsor officers or directors, Ontario Provincial Police and regulatory authorities.

Manual and Electronic Forms. During your visit to Caesars Windsor, you may be asked to provide information for various forms, requiring different types of Personal Information. The forms you may be asked to complete fall in the following categories:

Customer Tracking and Reward Programs. From time to time Caesars Windsor has established and may in future establish various player tracking and reward programs. For example, you may choose to become a member of our Loyalty Program so that you can redeem your slot points for cash back, reward credits for cash, or qualify for complimentaries, and many other promotional offers, and receive invitations to parties and events. If you choose to join the Loyalty Program and have your play rated, we may collect certain information about you including name, address, telephone number, e-mail address, interests, gaming history, number of visits to the Casino, and level of play. Caesars Windsor uses this information to better understand the interests of its customers, to provide you with valuable marketing information, and to assess your eligibility for cash back, reward credits for cash, complimentaries, and other promotional offers, and to invite you to parties and events.

Credit Applications. As a service to eligible customers, Caesars Windsor may extend you credit to facilitate gaming. To assess your eligibility for credit and determine a line of credit that corresponds with your financial means, we will first have to obtain information about you and verify your financial history. You will be required to provide us with your name, address, income, banking information and credit history. To determine your eligibility for credit, we may disclose your Personal Information to credit reporting agencies, financial institutions and other casinos. The information on our credit applications is required under the Regulations made pursuant to the Gaming Control Act, and is similar to the type of information a bank would require before extending a consumer loan. This information may be shared with other casinos including those taking part in the Loyalty Program. Such casinos may be located outside of Canada.

Other Financial Services. As a service to customers, Caesars Windsor may open a front money account for you, advance you cash on your credit card, transfer your funds by wire to a financial institution, or permit you to use a safety deposit box. Before we can facilitate these services, we will require certain Personal Information. Depending on the type of service you are interested in, the Personal Information may include your name, address, date of birth, signature, etc. This information may be shared with other casinos including those taking part in the Loyalty Program. Such casinos may be located outside of Canada. Where these transactions (excluding use of safety deposit box) amount to Cdn.$10,000 or more in the gaming day, a Large Cash Transaction Record is required under law.

Large Cash Transaction, Large Casino Disbursement, and Multiple Transaction Records. Under provincial and federal laws, Casinos are required to complete a Large Cash Transaction or Casino Disbursement Record before conducting any transactions of Cdn.$10,000 or more (including multiple transactions, where cash is received from the same person, amounting to Cdn.$10,000 or more in a gaming day) and Multiple Action Logs before conducting certain transactions of Cdn.$2,500 or more in a gaming day. These records include Personal Information such as your name, address, date of birth, and business or principal occupation. Where we determine that a reportable transaction is being conducted on behalf of a third party, Personal Information on the third party is also required, including the third party's name, address, date of birth, business or principal occupation and the nature of the relationship between you and the third party. In addition, we are required to report to the Financial Transactions Reports Analysis Centre of Canada ("FINTRAC"), transactions where Cdn.$10,000 or more in cash is received (including multiple cash transactions, by the same person, amounting to Cdn.$10,000 or more in a gaming day) or when the total amount disbursed is Cdn.$10,000 or more (including multiple transactions amounting to Cdn.$10,000 or more in a gaming day. The recording and reporting requirements for large cash transactions and large casino disbursements apply not only to all casinos/slot facilities in the country, but also to all financial institutions, foreign exchange dealers and other regulated financial service providers.

Suspicious Transaction Reporting. Under federal law, when an employee suspects, on reasonable grounds, that a transaction (regardless of the amount) or attempted transaction is related to the commission of, or attempted in the commission of, a money laundering offence or a terrorist activity financing offence, a Suspicious Transaction Report must be filed with FINTRAC. Certain Personal Information about the person conducting the transaction is required on these reports. Federal law prohibits us from disclosing that a Suspicious Transaction Report has been completed or reported, or the content of such a report.

Self-Exclusion Forms.If you have difficulty in gaming responsibly, or for whatever reason, you may wish to complete a Self-Exclusion Form. The form requires that you disclose your name, address, date of birth, and a piece of ID, and that you allow us to take a photograph of you. This information is shared with OLG, all gaming premises in the Province of Ontario and all casinos owned, operated or managed by Caesars and its affiliates, for purposes of the self-exclusion program.

Security Incidents. Details of security incidents, such as assaults, thefts, drunkenness or disorderly conduct, etc., are recorded. If you are involved in or witness a security incident, you may be asked to provide us with your name, address, and telephone number.

Health and Safety. If you or a family member become ill or are involved in an accident while visiting Caesars Windsor, we may ask you to provide us with your contact information, health history, physician and next of kin. Other information may be documented depending on the nature of the medical incident or accident.

Concert Ticket Purchase. When you purchase tickets for concerts or other events at Caesars Windsor's Entertainment Centre through Ticketmaster, Ticketmaster releases certain of your Personal Information to Caesars Windsor, including your name, address and telephone number. Caesars Windsor may use this information to notify you of other concerts or events at our Entertainment Centre.

When you accept complimentary tickets to a concert or event at Caesars Windsor's Entertainment Centre, you may provide us with certain Personal Information including your name, address and telephone number. Caesars Windsor or Ticketmaster may use this information to notify you of other concerts or events at our Entertainment Centre.

Website. The Caesars Windsor website www.caesarswindsor.com provides information about the services, events and other activities available at Caesars Windsor. Our Internet servers may passively and automatically collect certain information about website visitors' traffic patterns, which may be linked to their Internet Protocol (IP) addresses (which are unique Internet "addresses" assigned to all Internet users by their Internet Service Providers). Server logs may record statistical information, such as visitors' IP addresses, type of operating systems, time and duration of visit, pages requested, and identify categories of visitors by items such as domains and browser types. These statistics are generally collected and used on an aggregate basis.

Cookies. Our website makes use of cookies. Cookies are small text files offered to your computer by servers in order to keep track of your browser as you navigate the website. Cookies may be stored on your hard drive in which case they remain on your hard drive until deleted, or in temporary memory in which case they are deleted when you shut down your browser or turn off your computer. We may use cookies to record session information, such as your browsing habits and past activity, to enable us to provide you with improved services such as customized Web page content. You can disable cookies using your Internet browser's settings. Please consult your browser's help function for information on how to disable cookies. Note that if you disable cookies, certain features of our website may not function properly.

Other. Other Personal Information we collect includes:

name, home and business address(es), home and business telephone number(s), email address(es), fax number(s), title, company or organization name and other contact information;
information we receive about you from others, including credit bureaus, relating to your credit history and financial transactions with others;
information about your transactions, including your payment history, hotel preferences, hotel account information, details of credit transactions and/or gaming activity;
information you provide such as your name, birth date, address, business and home phone number(s), government-issued photo identification number and e-mail address when you sign up for loyalty, reward or player tracking programs that reward customer activities such as the Loyalty Programs that we may offer from time to time and information concerning your participation in any Loyalty Program;
information you provide such as Loyalty Program number, date of birth, first name, last name, address, phone number(s), email address and credit card number (required when booking a hotel reservation) and whether you wish to receive future communication from Caesars Windsor and any Loyalty Program;
member ID and account passwords;
credit card, bank account, credit rating or other payment and financial information;
your interests and preferences, age, gender, language, marital status and other demographic information, some of which may be optional;
information regarding your use of Casino, hotel and restaurant facilities at Caesars Windsor and other properties operated or owned by our affiliates and/or Loyalty Program partners (including playing habits, preferences and history (including the type of machine or game played, the length of time played, the average bet), food preferences, hotel/accommodation preferences and participation in promotional activities;
information you provide when you contact us by any means including online, by phone, or by mail;
Personal Information we receive from a company who has advised us that it has your consent to provide us with your Personal Information for marketing purposes; and
such other information we may collect with consent or as permitted or required by law.

IV. DISCLOSURE OF PERSONAL INFORMATION

General. Caesars Windsor discloses Personal Information in the course of its business such as in the following circumstances:

to manage and administer player's accounts including to process credit card, cheques or other forms of payment;
to manage and administer our business including to enforce our policies and procedures;
as permitted by law to protect the rights, property or safety of Caesars Windsor and its employees, representatives, agents, affiliates and any operator of any Loyalty Program or any other partners in such Loyalty Programs;
to enforce any debts that you may owe to us;
with your consent to conduct credit checks when you enroll and from time to time;
with your consent to other marketers of products or services;
to other Ontario Casinos, OLG, and other Casinos owned, operated or managed by Caesars and its affiliates, if you have completed a self-exclusion form;
to affiliates for the purposes of marketing and/or promoting Caesars Windsor or any property of an affiliate (affiliates may be located outside of Canada);
if your visit to Caesars Windsor was arranged by a Tour Operator, we may disclose information about your gaming activity, gaming preferences, and hotel account, to such Tour Operator in respect of such visit;
to the operator of any Loyalty Program that Caesars Windsor may participate in from time to time;
to any partners in any Loyalty Program, for the purposes of marketing and promoting Caesars Windsor, the Loyalty Program and/or any products or services offered by any of the partners in the Loyalty Program; the Loyalty Program operator and Loyalty Program partners may be located outside of Canada;
to affiliates and/or to the operator of any Loyalty Program,(including those outside of Canada) for internal audit, management, billing, insurance, regulatory or administrative purposes;
aggregate (non-personally identifying) information is provided to third parties such as advertisers;
to OLG if required by law or the terms of any agreement between OLG and the Operator of Caesars Windsor; as noted above, OLG is a crown corporation formed under the Ontario Lottery and Gaming Corporation Act, 1999 and the Operator of Caesars Windsor operates games of chance at Caesars Windsor as agent for OLG; OLG is governed by its own Privacy Policy which can be found at www.OLG.ca and includes contact information to reach an OLG representative in case you have any questions regarding their Privacy Policy;
as necessary to meet legal, regulatory (including but not limited to gaming regulators including the AGCO, see below), insurance, audit, processing and security requirements; and
with your consent or as permitted or required by law such as where we are required to do so by subpoena, court order, warrant or legally permitted inquiry by a government agency.

We disclose information we receive from you, and about your transactions or Loyalty Program participation with us, with Caesars Entertainment the operator of the Total Rewards Loyalty Program, and such information may be available to all other partners participating in the Loyalty Program. If we join or implement a new Loyalty Program, this will, among other things, allow the partners of the new Loyalty Program to recognize you and to quickly respond to applications for credit or financial services at their respective properties to better serve our customers. The Caesars Total Rewards Loyalty Program and any new Loyalty Programs may be located outside of Canada. The use and disclosure of Personal Information by Caesars Total Rewards and any new Loyalty Programs located in other countries (including the United States) will be subject to the laws of that country, which may differ from the laws of Canada and may include, for example, lawful requirements to disclose Personal Information to government authorities in those countries. The Total Rewards program is not operated by Caesars Windsor, and Personal Information connected with the program will be subject to Caesars Privacy Policy. The CCorporate Privacy Policy and Online Privacy Policy are found immediately above the Caesars Windsor Privacy Policy on our website at http://www.caesarswindsor.com or you may obtain and review a copy of Caesars Privacy Policy by visiting www.caesars.com. You may also contact Caesars at 1-800-CAESARS or by mailing to:
ATTN: Loyalty Marketing
Caesars Entertainment P.O. Box 98905
Las Vegas, NV 89193

Personal Information Disclosure to Non-Affiliated Entities. In addition to sharing Personal Information as described above, we share the information we collect about our customers with credit bureaus, collection agencies, and other non-affiliated third parties with consent and as permitted or required by law.
Service Providers. Personal Information may also be transferred to third party agents or service providers we engage to provide various services such as: hosting and maintaining our web sites, database and information management; telemarketing; marketing; mailing; data and other processing; providing some of the services you use on our web sites; managing some of our internal operations such as data analysis, site activity data collection and e-mails; customer service and fulfillment vendors; call centre, administrative, billing or other processing services on our behalf, some or all of which may be located outside of Canada. Some of our services may be provided by our affiliates including in the United States or elsewhere outside of Canada. We take reasonable measures to ensure that your Personal Information that may be collected, used, disclosed or otherwise processed by these service providers or our affiliates on our behalf is protected and not used or disclosed for purposes other than as directed by us, subject to legal requirements in foreign jurisdictions applicable to those organizations, for example, lawful requirements to disclose Personal Information to government authorities in those countries.
Business Transactions. Personal information may be used by Caesars Windsor and disclosed to parties connected with the proposed or actual financing, securitization, insuring, sale, assignment or other disposal of all or part of Caesars Windsor or our business or assets, for the purposes of evaluating and/or performing the proposed transaction. These purposes may include, as examples: permitting those parties to determine whether to proceed or continue with the transaction fulfilling reporting, inspection or audit requirements or obligations to those parties Assignees or successors of Caesars Windsor or our business or assets may use and disclose your personal information for similar purposes as those described in this Privacy Policy.

V. CONSENT AND YOUR CHOICE TO SHARE INFORMATION

Consent to the collection, use and disclosure of Personal Information may be given in various ways. Consent can be express (for example, orally, electronically or on a form you may sign either referencing our Privacy Policy or describing the intended uses and disclosures of Personal Information) or implied (for example, when you provide information necessary for a service you have requested). You may provide your consent in some circumstances where notice has been provided to you about our intentions with respect to your Personal Information and you have not withdrawn your consent for an identified purpose, such as by using an "opt out" option provided, if any. Consent may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). Generally, by providing us with Personal Information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified or described in this Privacy Policy, if applicable, or otherwise at the time of collection. You may withdraw your consent to our collection, use and disclosure of Personal Information at any time, subject to contractual and legal restrictions and reasonable notice by notifying us as set out in this section. Note that if you withdraw your consent to certain uses of your Personal Information, we may no longer be able to provide certain of our products or services.

If you prefer that we not share Personal Information as part of a Loyalty Program, you can notify us by mail, including your name, address, account number and signature, in the manner set out below:
Chief Privacy Officer
c/o Legal Department
Caesars Windsor
377 Riverside Drive East
Windsor, Ontario N9A 7H7
Facsimile: (519) 985-5925
E-mail Address: privacyofficer@caesarswindsor.com

Please note that if you withdraw consent to use Personal Information as outlined for a Loyalty Program your membership in the Loyalty Program may be terminated.

Caesars Windsor collects, uses and discloses your Personal Information with your consent, except as permitted or required by law. We may be required or permitted under statute or regulation to collect, use or disclose Personal Information without your consent, for example to comply with a court order, to comply with local, provincial or federal regulations or a legally permitted inquiry by a government agency, or to collect a debt owed to us.

VI. SECURITY SAFEGUARDS

Caesars Windsor strives to ensure that its security measures will protect against loss, theft, unauthorized access, disclosure, use or modification of information. Such measures will vary depending on the sensitivity, amount, format, nature and storage of the information and will involve, as applicable, physical, organizational and electronic security measures.

VII. LEGAL AGE POLICY

Caesars Windsor does not knowingly or intentionally collect any personally identifiable information from, or market to, individuals under the age of 19. If you know of a minor who has provided us with personally identifiable information, please contact us immediately so that we may identify the information that needs to be removed from our database. No information collected through the sites from users self-identified as minors will knowingly be used for any marketing or promotional purposes whatsoever, either inside of outside Caesars Windsor.

Ontario law prohibits anyone under the age of 19 from entering casino gaming establishments. Individuals who appear to be under 30 years of age will be asked to provide government issued photo identification. Acceptable valid government issued photo identification may include, but is not limited to: drivers license, military identification card, passport or immigration papers. Two pieces of identification will be required from those individuals 19 to 21 years of age. An acceptable second piece of identification from those individuals 19 to 21 years of age may include, but is not limited to: credit card, bank card or passport. Although all ages are welcome in our Augustus Tower and convention complex, only persons 19 years of age or older will be permitted in the casino and related outlets. Thus, any offers we make or any contests we conduct whether online or offline, unless otherwise noted, are not open to persons younger than 19 years of age. Further, persons younger than 19 year of age are not allowed to use our website, accept offers, or win contests, and we do not knowingly collect information from such persons. We reserve the right to verify age at any time for any reason and may reject a person who does not have valid age identification from participating on any part of our website. Affiliated sites and casinos may have different legal age requirements and policies which will apply when you interact with those sites and/or casinos.

VIII. OTHER WEBSITES

Our website contains links to other websites owned and operated by third parties. The third parties who operate these sites may treat the collection, use and disclosure of Personal Information differently than we do. This could be the case even for those websites which carry Caesars Windsor's trade-marks or logos or which are framed by this website. We therefore encourage you to review the privacy policies of these websites before disclosing your information to any third party. Caesars Windsor is not responsible for the data collection, use and disclosure practices of companies or organizations to which our website may provide links.

IX. HOW TO ACCESS OR CORRECT YOUR PERSONAL INFORMATION

If you wish to request to access, verify or change your Personal Information, please write to:

Chief Privacy Officer
c/o Legal Department
Caesars Windsor
377 Riverside Drive East
Windsor, Ontario N9A 7H7

In addition, you can attend in person at a Total Rewards Booth. To protect your privacy, we will take reasonable steps to verify your identity before granting you access to, or making corrections to, your Personal Information.

X. CHANGES TO THIS PRIVACY POLICY

Caesars Windsor reserves the right to modify or change this Privacy Policy or the privacy practices set out in this Policy from time to time. If Caesars Windsor makes a material change, this Privacy Policy will be updated accordingly and the revised version will be posted on our website in a timely manner.

XI. CONTACT US FOR FURTHER INFORMATION

Individuals may forward any question or concern regarding this Privacy Policy or the use and disclosure of their Personal Information to Caesars Windsor’s Privacy Officer either by mail or E-mail as follows:

Chief Privacy Officer
c/o Legal Department
Caesars Windsor,
377 Riverside Drive East
Windsor, Ontario N9A 7H7
Facsimile: (519) 985-5925
E-mail Address: privacyofficer@caesarswindsor.com

XII. PERSONAL INFORMATION COLLECTED BY THE ALCOHOL AND GAMING COMMISSION OF ONTARIO AND THE ONTARIO PROVINCIAL POLICE (OPP)

The AGCO is an agency of the Government of Ontario. The AGCO is responsible for ensuring that gaming in this province is conducted with honesty and integrity. This involves overseeing the operation of Ontario's gaming facilities. Officers of the OPP are seconded to the AGCO to carry out law enforcement activities within gaming facilities.

Regulations made pursuant to the Gaming Control Act require that gaming facility operators install video surveillance in certain parts of the facilities. OPP officers monitor the video surveillance in order to identify any illegal activity. In cases where illegal activity is suspected, OPP officers carry out an investigation. Some investigations may involve use of facial recognition information comparing a facial scan to a database of known or suspected criminals.

Patrons of gaming facilities do not automatically have their facial recognition information gathered by the OPP when they enter a gaming facility. Facial recognition information is gathered and used strictly in the course of police investigations. Access to information gathered by OPP officers is restricted to the officers who are assigned to work in the gaming facility. All information gathered is protected by sophisticated systems. Once an investigation is completed, the relevant face recognition information is removed from the OPP database.

The AGCO gathers Personal Information in accordance with the Freedom of Information and Protection of Privacy Act for the purpose of law enforcement. Anyone seeking access to the information must meet the requirements set out in the Freedom of Information and Protection of Privacy Act. If you have any questions or would like more information about the role of the AGCO or its use of face recognition, please contact:

Alcohol and Gaming Commission of Ontario
90 Sheppard Avenue East
Toronto, Ontario, Canada M2N 0A4
Telephone: (416) 326-8700;
1.800.522.2876
www.agco.on.ca