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Leadership Team Bios
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Michael Massari
Vice President of Meeting Sales & Operations-Las Vegas I have been in events my entire life, starting with a private catering facility in suburban Philadelphia. From there, I began working with meeting planners for Wyndham Hotels.
When Las Vegas called in 1998, I made the move to work as a National Sales Manager for the Venetian. At the end of 2000, opportunity knocked at the Rio and I joined the team as the Executive Director of Sales & Operations. Together with my team, we created great results by having all departments that directly affect meetings report to one person. Keeping with the tradition of having a streamlined reporting structure, I accepted the position of Vice President of Hotel Operations.
The merger of Harrah’s Entertainment and Caesars Entertainment presented me with an even greater opportunity. As Vice President of Meeting Sales & Operations-Las Vegas, I have been able to expand my vision across six properties in the growing Las Vegas region. The meetings and conventions market is very valuable to the company, so our goal is to ensure that everyone has a successful event and a memorable experience. We want you to return, year after year, and enjoy the relationship that you have built with a team that knows you well.
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Jordan Clark
Vice President of Sales-Las Vegas It all started in my youth, having witnessed my parents’ passion for entertaining. My first professional experience was with a European hotelier whose philosophy on service was to “Treat every guest as if they were a guest in your own home.” This adage impacts my decisions on a daily basis, and fuels my desire to provide outstanding service to every customer I come into contact with. Since 1988, I have continued to strive towards this goal.
In 2000, I brought my goals with me to the best meeting destination in the world: Las Vegas. Having worked as the Director of Sales East Coast for the Venetian, and then as Director of Sales for the Four Seasons Hotel, I joined the Rio and the Harrah’s Entertainment family in March of 2004. The shared vision of having all the departments that contribute to the success of a meeting under one umbrella is the perfect fit for me. I chose the number-one city in the world for meetings, so it only seemed natural to choose the number-one meeting hotel within that city!
At the end of each day, our success is not measured by how many new customers we attract, but by the number of customers we have return. That is my passion, and I look forward to having you return!
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Don Ross
Vice President of Catering, Conventions & Events - Las Vegas I am responsible for overseeing the Catering, Conference Services, Banquets and Meeting Services departments for all six Las Vegas Meetings by Harrah’s Entertainment properties.
In addition to the day-to-day responsibilities of those areas, I serve as the primary agent of our six stop strategy, helping to guide our meeting planners and make it simple for them to utilize multiple properties and venues within our Las Vegas family.
I have over 26 years of experience in management positions with various hotels, resorts and casinos. I worked at Bally’s Las Vegas for 16 years and was part of the Paris opening team. Prior to that, I was the Director of Convention Services at Caesars Palace, and held various positions in food and beverage with the Boca Raton Hotel & Club; Amfac in Oahu, Maui and Dallas; Hilton Hotels in Dallas and Miami; and the Hyatt Regency Atlanta. I hold a Bachelor of Science Degree in Hospitality Management from Florida International University.
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Todd Gagnon
Director of Sales-Eastern Region I am responsible for the group sales effort for Harrah’s Entertainment’s six Las Vegas properties in the eastern portion of the country, plus all insurance and financial groups. I report to Jordan Clark.
I started with Caesars Palace in February of 1997 and, prior to the marriage of the two companies, served as Director of Group Sales for Caesars Palace. Prior to that, I worked for Marriott Corporation for seven years in Rancho Mirage, Palm Desert and San Antonio. I hold a Bachelor of Science Degree in Hotel/Restaurant Travel Administration from the University of Massachusetts.
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Jennifer Abdinoor
Director of Sales-Citywide I oversee the sales efforts to all citywide groups for our six Las Vegas properties. I report to Jordan Clark.
I started with Caesars Entertainment in 2000, most recently serving as the Director of Sales for Bally's, Paris and Flamingo Las Vegas, where I played a vital role in synergizing the sales efforts between the three facilities.
My previous experience includes various leadership positions throughout the Washington D.C. metropolitan area, Virginia and Boston with Hilton Hotels, Sheraton, Crown Plaza and Radisson.
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Reina Herschdorfer
Executive Director Catering, Convention Services & Events Caesars Palace Prior to joining the Rio team, I was the Director of Sales & Marketing for the convention market for the United Kingdom at the 5,200 room Disneyland Paris Resort, where I started as a member of the opening team as Director of Catering & Convention Services. My career began with Intercontinental Hotels, where I was the youngest sales manager in the company. Now at Caesars, I love the pace, the customers, the multi-tasking and the creativity.
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Michael Hartman
Executive Director Catering, Convention Services & Events Rio ALl-Suite Hotel & Casino Before joining the Rio team in December of 2006, I served for seven years as Director of Catering/Convention Services at Bally's and Paris, where I managed all aspects of convention operations and was part of the Paris opening team.
I have 18 years of experience in meetings and convention management both on the hotel side and on the association side, giving me the unique perspective of having been on both sides of the fence. Prior to joining the Harrah's Entertainment family, I was the Director of Conventions & Meetings for the Independent Insurance Agents & Brokers of America. I also worked for Hilton Washington, D.C. & Towers as Assistant Director of Convention Services, and held various positions with the Hilton Atlanta Airport & Towers and the Hilton Atlanta & Towers.
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Bill Dosch
Director of Catering, Convention Services & Events Harrah’s Las Vegas and Flamingo Las Vegas I am originally from Long Island, NY which is where I began my career cooking in various local restaurants. I moved to Las Vegas to obtain my Bachelor’s Degree in Hotel Administration and decided this was the town for me.
For the last 10 years, I have been working at the Flamingo Las Vegas within the catering and conference services department. I truly enjoy working in this exciting and rewarding field.
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