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Harrah's Entertainment
> Department Overview
> Customer Satisfaction
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Customer Satisfaction
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The Harrah’s Entertainment Service Vision of delivering superior customer service through our “friendly & helpful” employees is critical to our organization’s success. Harrah’s reputation for superior customer service is world-renowned and reflected by our customers’ loyalty. The Customer Satisfaction Assurance (CSA) team’s Service Mission is to attract new customers with our service reputation, while encouraging existing customers to visit more often and consolidate their play.
Each member of the CSA team, within their respective role: - Promotes awareness of the needs and expectations of our customers at the moment of truth
- Fosters and facilitates an understanding of service culture and service processes necessary to meet and exceed customer expectations
- Embeds belief through CSA reward and recognition programs
- Encourages action planning through a world-class performance measurement system
The CSA Team is comprised of corporate executives with CSA Regional Vice Presidents. Property-specific staffing includes Customer Service Directors, Customer Service Managers and support staff. Together, we ensure that Harrah’s Entertainment achieves its goal of continual improvement and the delivery of service excellence.
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