Harrah's Employee Recovery Center


Resources/Contacts

Here is a list of phone numbers and contact information to help answer your questions about Harrah's recovery efforts following Hurricanes Katrina and Rita. Check back frequently for the latest information:

Pay
For information about pay from:
 Harrah's New Orleans, call Pamela Wells at 901-537-3641
 Harrah's Lake Charles, call Crystal Cox at 901-537-3477
 Grand Biloxi/Gulfport, call Yolunda Haynes at 901-537-3968

Address Changes
  Download an address change form  and email or fax the form (per instructions on the form)

W-2
For questions about your W2, please call Mary Byrd at 228-604-7293

Benefits - Harrah's New Orleans and Harrah's Lake Charles
  For general benefits information, please visit www.harrahs.benefitsnow.com
For eligibility, changes or general information, call the Benefit Service Center at 1-866-236-3487

For information about:
 Medical benefits, call United Healthcare at 1-800-842-0839
 Dental benefits, call Met Life at 1-800-942-0854
 Your 401k, call CitiStreet at 1-800-968-7401
 The Employee Assistance Program (EAP), call 1-800-788-5614

Benefits - Grand Casino Biloxi and Grand Casino Gulfport
 For claims or general issues, call Health Advocate at 1-866-695-8622

For information about:
  Medical benefits, call CIGNA at 1-800-423-9920
  Dental benefits, call Delta Dental at 1-800-510-9915
   Vision benefits, call VSP at 1-800-877-7195
  Your 401k, call Fidelity at 1-800-835-5091
  The Employee Assistance Program (EAP), call 1-888-886-2404

Employment/Income Verification
 Harrah's New Orleans/Lake Charles, call THE WORK NUMBER at 1-800-367-2884 (use Employer Code: 10587)
 Grand Casino Biloxi/Gulfport, fax your request to 901-537-3516

Relocation Assistance
 For questions about relocation assistance, call 1-888-214-3278

Leave of Absence
 If you were on a leave of absence, but are ready to return to work, fax your doctor's release to Sandra Layne at 901-762-8662

Jobs at Harrah's
  If you are interested in applying for a job at or transferring to another Harrah's location, visit the Employment section on harrahs.com or check out eTransfer. You can look for open positions and apply online.

HERF Applications or Checks
 For questions about HERF applications or checks, please call 1-888-214-3278

General Information
 For information about the reopening of Harrah's New Orleans: 504-599-9675
 Customer inquiries: 1-800-648-6880
 Media inquiries: Alberto Lopez, 702-407-6344 or 702-575-5955 (cell)
 Vendor inquiries (Harrah's New Orleans and Harrah's Lake Charles): 504-533-6077
 Vendor inquiries (Grand Casino Biloxi, Grand Casino Gulfport and Mid-South Service Center): 228-604-5101
  Requests from outside agencies for assistance from Harrah's: 901-762-8888